Terms And Conditions for Pet Hotel Services
Thank you for choosing Verve London Pet Hotel. We are committed to providing a "home away from home" for your beloved companion. To ensure a smooth experience, we have streamlined our booking process so we can dedicate more time to caring for our guests.
- Bookings: Pet Hotel Services must be paid in advance. All reservations must be made online via our website Verve Lonodon Bookings. . Simply follow the link, select the number of days you would like to book for, and choose your preferred drop of time. For more information and booking, please call or what’s App Bookings +447764586051.
- Booking Confirmation: Bookings are only confirmed once we have received your payment. Until then, your reservation is provisional.
- Peak Season: We recommend booking well in advance during peak seasons, as availability is limited. Reservations are handled on a first-come, first-served basis.
- Special Needs: Please inform us of any specific needs your pet may have, such as dietary requirements or medical conditions, so we can provide appropriate care during their stay.
- Payment: Advance Payment: All hotel services must be paid for in advance.
- Additional Services: Any additional services, such as food, grooming, or out-of-hours drop-off/ collection, will be invoiced separately. These must be paid in full by the day of collection.
- Hotel Services: Our services include dog walking and are available as follows:
- Overnight stay: Check-in from 10 am to the following day at 10 am (24 hours)
- Check-in time: 10 am to 6 pm
- Check-out time: 10 am Late check-outs will incur doggie daycare charges.
- Latest pick up time is 7.00pm. Out of hours charges will apply.
- Arrivals and Drop off. To ensure a smooth handover, please arrive at the time you booked. We need to arrange for your pet’s collection and go over any additional needs, along with securing our other guests.
- Collection Day: Check-out is at 10:00 am.
- For pickups between 10:00 am and 6:00 pm, daycare rates will apply. Additional charges will apply for out-of-hours collections.
- Out-of-Hours Check-in & Collections: To allow more flexibility to your booking. For more information please refer to Out of hours drop off link.
- Collection Policy: Pets will only be released to the owner or a confirmed representative. Prior notice and owner confirmation are necessary for alternative pickup arrangements.
- Food and Meals: We meet your pet’s dietary requirements, If you wish to bring your own food, we are happy to follow your instructions.
- Treats and Food: We cook fresh meals every day for your pet. Additional charges will apply based on pet size and feeding habits.
- Grooming Services:Grooming services can be scheduled in advance or added during your pet's stay. Many of our guests like their pets groomed before collection.
- Cancellation Policy:
- Strict 48 hour cancellation policy.
- Late Cancellations: A fee of 50% of the total booking will apply for cancellations made within 48 hours of the scheduled stay.
- Booking Adjustments: To adjust your booking, including shortening your pet's stay, we require at least 48 hours' notice.
- Public Holiday Surcharge: A surcharge of £70 per public holiday in addition to regular rates applies, as our services are available 365 days a year.
- Refunds: We'll strive to process any pre-payment refunds within 3 working days for cancellations.
- Flexibility: We aim to be flexible with you as plans change. Please call or whats App us so we can help meet your needs.
- Mission and Contact: Our mission is for your pet to enjoy their holiday at London’s coolest destination, Verve London. For emergencies or out-of-hours contact, please call or WhatsApp +447764586051.
Updated: 1st September 2024.