Thanks for shopping at Verve Shop. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
IN-STORE GIFT CARDS
OUR VOUCHERS ARE AVAILABLE ONLY FOR IN-STORE PURCHASES: GIFTS, PRODUCTS, TREATMENTS, DAYCARE AND BOOKINGS MADE BY PHONE OR IN PERSON.
THIS TYPE OF VOUCHERS AREN'T COMPATIBLE WITH ONLINE PAYMENTS.
WE ARE NOT CHARGING TAX/VAT ON THESE VOUCHERS AND GIFT CARDS.
You will be responsible for contacting us if there is any changes on your booking. There is a strict 24-hour cancellation policy on all booking and refund policy.
You can change your time-slot but you have to call us on 020 7229 1348 to do that so.
Pets Visit - Table reservations & In-Store Gift Cards
There is no refund on these services. Gift cards are not exchangeable for cash.