REFUND POLICY
Thanks for shopping at Verve Shop. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We require 48- hours notice to cancel your booking, we understand plans change we we like to accommodate as much as possible, should you need to amend your booking we need 24 hour notice, and or one extra day may be charged. contact us on
Appointment Booking
You will be responsible for contacting us if there is any changes on your booking. There is a strict 24-hour cancellation policy on all booking and refund policy.
You can change your time-slot on can do that with our online booking system or call us on 020 7229 1348 to do that so.
In-Store Gift Cards
Our vouchers are available exclusively for in-store purchases, including gifts, products, treatments, daycare, and bookings made by phone or in person. Please note that these vouchers are not compatible with online payments.
We do not charge tax/VAT on these vouchers and gift cards.
To redeem your gift amount, visit our Pet Shop Boutique at 179 Westbourne Grove, Notting Hill, London W11 2SB, and present it at the cashier with your purchase!
Please note that the voucher is not redeemable or exchangeable for cash.
Pets Visit - Table reservations & In-Store Gift Cards
There is no refund on these services. Gift cards are not exchangeable for cash.